Understanding an Underperformer

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The moment the performance suffers, that is a problem

As a manager, you are responsible for the team’s performance; you are not responsible for individual performance as long as there are no differences in conditions.

When people don’t deliver, the manager’s performance is at risk. You are responsible from doing wake-up calls and changing mindsets.

Probing questions for an underperformer

  • What do you need to be successful?
  • Do you want to stay on the job?
  • What help from my side do you need?
  • What do you want to do?
  • What is your feeling about work?